Last updated: 15 September 2026
This Cancellation Policy applies to orders placed through jckart.in. JC Kart is operated by Joy Keziah .S, an individual business based in Chennai, Tamil Nadu, India.
1. How to Request Cancellation
If you wish to cancel an order, contact us as soon as possible by emailing support@jckart.in or calling +91-9940992197.
Please provide your order number, customer name, and contact details. We will check the order’s preparation and dispatch status and confirm the options available. A cancellation request does not itself confirm that the order has been cancelled.
2. Normal Bible Orders
A normal Bible order may be cancelled before it is dispatched. To request cancellation, contact us as soon as possible. If the order has already been dispatched, it cannot ordinarily be cancelled for a change of mind.
Normal Bible orders have an estimated dispatch period of 10–15 calendar days after payment confirmation. This dispatch estimate does not automatically mean that cancellation is available throughout that period.
3. Customised Bible Orders
Customised Bibles are prepared using the names and instructions provided for the order. Contact us immediately if you wish to cancel or change those instructions.
A customised Bible order may be cancelled only before personalisation work begins. Once personalisation or preparation has started, the order cannot be cancelled for a change of mind. This does not affect claims involving damage, defects, an incorrect product, or a personalisation error made by JC Kart.
Any restriction on change-of-mind cancellation does not remove your rights relating to defects, incorrect supply, personalisation errors made by JC Kart, or other legally eligible claims.
4. Orders Already Dispatched
Once an order has been handed to the delivery provider, we may be unable to stop the shipment. Please contact us so that we can check its status and explain the available options.
Refusing delivery does not automatically establish cancellation or refund eligibility. Product complaints and eligible returns are handled under our Return & Refund Policy and applicable law.
5. Cancellation by JC Kart
If we cannot fulfil an order because of product unavailability, an unresolved issue with the order details, or another valid reason, we will notify you promptly.
If JC Kart cancels a paid order without supplying it, we will arrange a refund of the amount paid for the cancelled order, including related shipping charges. For a partial cancellation, we will explain the refund amount and treatment of shipping charges.
6. Cancellation Refunds
When cancellation and a refund are approved, we will confirm the amount and initiate the refund to the original payment method wherever supported and legally appropriate.
If a cancellation and refund are approved, JC Kart will generally initiate the refund to the original payment method within 7 working days after approval. JC Kart does not charge a separate cancellation fee under this policy. The payment provider or bank may require additional time for the refunded amount to appear.
The time for the credit to appear after initiation depends on the payment provider and bank. We will share the refund reference and applicable processing estimate. Contact us if the refund has not appeared within that estimate.
7. Delayed or Unfulfilled Orders
If your order is significantly delayed beyond the stated estimate, contact us for an update. We will review the situation and explain the available options, including cancellation or refund where applicable. Nothing in this policy limits your rights under applicable consumer protection law.
8. Contact Us
Business Name: JC Kart
Legal Operator and Grievance Officer: Joy Keziah .S
Email: support@jckart.in
Phone: +91-9940992197
Address: No: 88, K.K.R Garden, Madhavaram, Chennai – 600060, Tamil Nadu, India.
We acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.
