Last updated: 15 September 2026
This Shipping & Delivery Policy explains how orders placed through jckart.in are prepared, dispatched, and delivered. JC Kart is operated by Joy Keziah .S, an individual business based in Chennai, Tamil Nadu, India.
1. Delivery Locations
JC Kart currently accepts orders for delivery to serviceable addresses within Tamil Nadu, India.
Delivery to other states in India is not currently available. If we expand our delivery area in the future, the available locations will be updated on the website and during checkout.
2. Order Processing and Dispatch
Dispatch means that your order has been prepared and handed over to the delivery provider. It does not mean that the order has already been delivered to your address.
- Normal Bibles: Orders are generally dispatched within 10–15 calendar days after successful payment confirmation.
- Customised Bibles: Orders are generally dispatched within 20–30 calendar days after successful payment confirmation and receipt of complete personalisation details or any requested approval.
Calendar days include Saturdays, Sundays, and public holidays. If additional information or approval is required for a customised Bible, preparation may begin only after we receive the required response.
If a product has a different preparation or dispatch period, the applicable estimate will be displayed on its product page or communicated before the order is confirmed.
3. Estimated Delivery Time
After dispatch, delivery generally takes approximately 5 working days. The actual delivery time may vary depending on the destination PIN code, courier serviceability, public holidays, weather, local restrictions, and other delivery conditions.
The estimated delivery time is additional to the applicable order-processing and dispatch period.
- Normal Bibles: 10–15 calendar days for dispatch, followed by approximately 5 working days for delivery.
- Customised Bibles: 20–30 calendar days for dispatch, followed by approximately 5 working days for delivery.
These are estimated timelines and do not constitute a guaranteed delivery date. If a significant delay occurs, please contact us so we can investigate and explain the available options.
4. Shipping Charges
Shipping charges are calculated based on the parcel’s weight and delivery location. The applicable shipping charge will be displayed in the order summary during checkout before payment is completed.
Any additional delivery charge caused by an address correction or re-delivery request will be communicated in advance where applicable.
5. Payment Method
All orders must be paid in advance using the payment methods available at checkout. Cash on Delivery is not available.
An order will be processed after successful payment confirmation. If a payment is deducted but the order is not confirmed, please contact us with the transaction reference so we can investigate.
6. Delivery Address and Contact Details
Customers are responsible for providing a complete and accurate delivery address, correct PIN code, and reachable phone number.
If you notice an error in your address or contact information, contact us immediately. Address changes are subject to the order and shipping status and must be confirmed by JC Kart.
We may be unable to change the delivery address after the order has been dispatched.
7. Tracking Information
Where tracking is available, the tracking information will be shared through the contact details provided with the order.
Tracking updates are provided by the delivery service and may take some time to appear after dispatch.
8. Delivery Attempts and Undelivered Orders
Please ensure that someone is available to receive the parcel and that the phone number provided with the order remains reachable.
If delivery fails because of an incorrect or incomplete address, an unreachable recipient, repeated unsuccessful delivery attempts, or refusal of delivery without a valid product-related reason, additional re-delivery charges may apply. Any applicable charge will be communicated before re-delivery is arranged.
Refusing delivery does not automatically create eligibility for cancellation or refund. Any eligible product or delivery complaint will be reviewed under our Cancellation Policy, Return & Refund Policy, and applicable law.
9. Delayed Orders
Delivery may occasionally be delayed because of high order volumes, product availability, personalisation work, weather, public holidays, courier disruptions, local restrictions, or circumstances beyond reasonable control.
If we become aware of a material delay, we will try to provide an update using the contact information associated with the order.
If your order has not been dispatched or delivered within the applicable estimate, contact us with your order number. We will investigate the status and explain the available resolution, including cancellation or refund where applicable.
10. Lost, Damaged, or Incorrect Deliveries
If your parcel is lost, delivered to an incorrect address, or arrives severely damaged, please contact us promptly.
For visible delivery damage, please notify us within 24 hours of delivery wherever possible and provide clear photographs of the product, packaging, and shipping label.
The 24-hour reporting request helps us preserve delivery evidence. It does not remove statutory rights or prevent consideration of a defect that was not reasonably visible at the time of delivery.
JC Kart will review the issue and coordinate with the delivery provider where necessary. Customers will not be required to resolve an eligible complaint solely with the courier.
11. Customised Bible Orders
Customised Bibles require additional preparation time. Customers must provide accurate names, spelling, initials, and other personalisation instructions.
If we request clarification or approval, any delay in receiving the response may affect the dispatch estimate. Please review our Personalisation Guide and Cancellation Policy before ordering a customised Bible.
12. Contact Us
For dispatch, tracking, or delivery assistance, please contact:
Business Name: JC Kart
Legal Operator: Joy Keziah .S
Grievance Officer: Joy Keziah .S
Email: support@jckart.in
Phone: +91-9940992197
Address: No: 88, K.K.R Garden, Madhavaram, Chennai – 600060, Tamil Nadu, India.
Please include your order number when contacting us. We acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.
