Last updated: 15 September 2026
JC Kart (“we”, “us”, or “our”) is operated by Joy Keziah .S, an individual business based in Chennai, Tamil Nadu, India. This Privacy Policy explains how we collect, use, and handle personal information when you visit jckart.in, place an order, or contact us.
1. Information We Collect
We collect information you provide when placing orders, creating an account, requesting personalisation, or contacting customer support. This may include:
- Your name, email address, and phone number.
- Billing and delivery addresses.
- Products ordered and order-related communications.
- Names, wording, and instructions for customised Bibles.
- Payment status and transaction references.
- Information and photographs provided for product complaints or support requests.
Our website and its service providers may also process technical information, such as your IP address, browser type, device information, and session or security logs.
If you provide another person’s details for a gift or delivery, please ensure you are authorised to share them.
2. How We Use Your Information
We use relevant information to:
- Process payments and fulfil orders.
- Prepare requested Bible personalisation.
- Arrange shipping and communicate delivery updates.
- Manage customer accounts and respond to enquiries.
- Review cancellations, product complaints, and eligible refunds.
- Protect our website and customers against fraud or misuse.
- Maintain records required for legal, accounting, and dispute-resolution purposes.
3. Payment Information
Payments are handled through the payment methods and providers available at checkout. Where Razorpay is enabled, payment information is processed by Razorpay and the relevant financial institutions according to their policies.
JC Kart receives transaction information needed to verify payments and manage orders. Please do not send us your card PIN, CVV, UPI PIN, OTP, or banking password.
4. Sharing of Information
We share information when reasonably necessary with service providers involved in website operations, payment processing, order preparation, personalisation, delivery, and customer support.
For example, delivery providers receive the recipient’s name, address, and contact details needed to deliver an order.
We may also disclose information when required by law or reasonably necessary to investigate fraud, respond to lawful requests, or protect legal rights.
We do not sell your personal information.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping carts, manage login sessions, support checkout, remember preferences, and protect website security.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality, including your cart, account, or checkout.
Details of the cookies and optional tracking tools used on the website will be described in our Cookie Policy.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, legal obligations, and dispute resolution.
When information is no longer required, we take reasonable steps to delete it or make it non-identifiable.
7. Information Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, and disclosure.
However, no internet transmission or electronic storage system is completely secure. Please protect your account credentials and avoid sharing sensitive payment information through email or messages.
8. Your Requests and Choices
You may contact us to request access to, correction of, or deletion of your personal information, or to raise a concern about its use.
Where processing depends on consent, you may request to withdraw that consent. This may affect services that require the information, such as completing an order.
We may need to verify your identity before acting on a request. Requests are subject to applicable law and any legitimate requirement to retain certain records.
9. Children’s Information
Purchases should be made by an adult legally able to enter into a contract.
If you believe a child has provided personal information without appropriate authorisation, please contact us so we can review the matter.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their handling of information is governed by their own policies. Please review those policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable requirements. Updates will be published on this page with a revised date. Additional notice or consent will be provided where required.
12. Contact and Grievance Redressal
For privacy questions, requests, or complaints, please contact:
Business Name: JC Kart
Legal Operator: Joy Keziah .S
Grievance Officer: Joy Keziah .S
Email: support@jckart.in
Phone: +91-9940992197
Address: No: 88, K.K.R Garden, Madhavaram, Chennai – 600060, Tamil Nadu, India.
We acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.
