Last updated: 15 September 2026
This policy explains how JC Kart, operated by Joy Keziah .S, handles product complaints, returns, and refunds for purchases made through jckart.in.
1. General Return Conditions
We do not accept returns or exchanges simply because you change your mind, no longer need the product, or prefer a different item after receiving a correctly supplied order.
This restriction does not affect your rights if a product is damaged, defective, incorrect, materially different from its description, or otherwise eligible for a remedy under applicable law.
2. Customised and Personalised Bibles
Correctly personalised Bibles cannot be returned for a change of mind or for spelling, names, or instructions incorrectly supplied and approved by the customer.
If JC Kart makes a personalisation error, supplies the wrong product, or delivers a defective item, please contact us. Personalisation does not remove your rights concerning these issues.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. Contact us if you notice damage, missing or incorrectly printed pages, a material binding defect, an incorrect Bible edition or language, or a personalisation error made by JC Kart.
For visible delivery damage, please report the issue within 24 hours of delivery wherever possible. Prompt reporting helps us investigate the delivery and preserve relevant evidence.
This reporting request is not an absolute deadline that removes your statutory rights. We will also consider defects discovered later that were not reasonably apparent when the parcel was delivered.
4. How to Report a Problem
Email support@jckart.in or call +91-9940992197 and provide:
- Your order number and contact details.
- The delivery date and a description of the problem.
- Clear photographs of the affected product, packaging, and shipping label, where available.
An unboxing video may assist our review but is not mandatory for considering a valid complaint.
Please retain the product and packaging where possible. Avoid further use beyond reasonable inspection, and contact us before sending anything back so that we can confirm the return instructions and destination.
5. Inspection and Resolution
We will review your complaint and supporting information. Where necessary, we may request further details or arrange for the item to be returned for inspection.
Depending on the issue and your applicable rights, the resolution may include correction, replacement, or a refund. We will explain the proposed resolution before proceeding. You will not be required to accept store credit instead of a refund to which you are legally entitled.
Damage caused by misuse or improper handling after delivery does not qualify as a product defect attributable to JC Kart. Minor differences caused solely by screen settings or natural material variation do not automatically qualify for a return, unless the product is materially different from its description.
6. Return Shipping
Contact us before arranging return shipping. We will provide the return destination and explain the shipping arrangements applicable to your case.
Customers must contact JC Kart before returning any product. If a return is approved after inspection of the complaint details, we will provide the applicable return instructions. Unless required otherwise under applicable law, the customer will be responsible for securely packing the product and paying the return shipping charge.
7. Refund Processing
When a refund is approved, we will confirm the amount and explain how any related shipping charges are treated. Refunds will be sent to the original payment method wherever supported and legally appropriate.
After receiving the returned product, JC Kart will inspect it and communicate the outcome to the customer. If a refund is approved, it will generally be initiated to the original payment method within 7 working days after approval.
After initiation, the time required for the refund to appear depends on the payment provider and your bank. We will provide the refund reference and the applicable processing estimate.
If the refund has not appeared within that estimate, contact us so that we can investigate. We will never ask for your OTP, UPI PIN, banking password, or an additional payment to release a refund.
8. Missing or Undelivered Orders
If tracking indicates delivery but you have not received the parcel, or the order is significantly delayed, contact us promptly. We will investigate with the delivery provider and discuss the appropriate resolution. Our involvement does not end when the parcel is handed to the courier.
9. Your Consumer Rights
Nothing in this policy excludes or limits rights or remedies available under applicable Indian consumer protection law.
10. Contact Us
Business Name: JC Kart
Legal Operator and Grievance Officer: Joy Keziah .S
Email: support@jckart.in
Phone: +91-9940992197
Business Address: No: 88, K.K.R Garden, Madhavaram, Chennai – 600060, Tamil Nadu, India.
Please obtain return instructions before sending a product to this address. We acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.
